Shipping policy

Shipping Policy

Last updated: 21 July 2026

Where we deliver

We deliver to eligible addresses in the United Kingdom where a shipping method is offered at checkout. Any postcode or product restrictions will be shown before you complete your order.

Fulfilment

Orders are fulfilled through Amazon Multi-Channel Fulfilment (MCF). Amazon may store, pick, pack and dispatch the goods and may use Amazon Logistics or another carrier. Amazon provides fulfilment services only; your purchase contract remains with KHY GROUP LTD trading as Yosukata Store UK.

Shipping charges and delivery estimates

Available delivery methods, charges and estimated delivery dates are displayed at checkout and/or in your order confirmation. Estimates are not guaranteed delivery appointments. Unless a different delivery period is agreed with you, we will deliver without undue delay and no later than 30 days after the contract is formed.

Orders containing more than one item may arrive in separate parcels. You may therefore receive more than one tracking number or delivery notification.

Tracking

When tracking is available, we will send it to the email address used for the order. Tracking can take time to update after dispatch.

Delivery address

Please check the delivery name, address and postcode before submitting your order. Contact store.uk@yosukata.com immediately if a correction is needed. Because MCF can begin processing quickly, we cannot guarantee that an address can be changed after fulfilment has started.

Delays

Events outside our reasonable control, including severe weather, carrier disruption, public holidays, industrial action or access problems, may affect delivery. We will take reasonable steps to keep you informed. If delivery is materially delayed, your statutory rights are not affected.

Missing, damaged or incorrect deliveries

If tracking shows delivery but you cannot locate the parcel, check with household members, neighbours and any safe place first, then contact us. If a parcel arrives damaged or contains the wrong item, keep the product and packaging and email us promptly with your order number and photographs where possible.

Returns are different from delivery

Do not send returns to the address on a parcel label, directly to Amazon, or to our registered office. Contact us first. We will provide the authorised Amazon MCF return instructions and destination for your specific return. See our Return and Refund Policy.

Questions: store.uk@yosukata.com.